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EngAge Central: The Illinois Aging Resource Center
A key feature of EngAging Illinois will be an online resource center—EngAge Central. This comprehensive, searchable tool will include information about the many resources available to help older Illinoisans age in place and in community. EngAge Central will also provide support for family caregivers through a dedicated caregiver portal.
EngAge Central will:
Provide a repository of federal, state, and local benefits searchable by locality.
Use a “No Wrong Door” approach by cross-training employees of state agencies, local partners, helplines, and 211 Illinois, so everyone in the state can always connect with a knowledgeable agent who can assess and refer to appropriate programs, services, and benefits.
Collect and analyze phone call and website data to determine trends in frequently requested resources and areas of unmet need.
Use data to determine need for awareness campaigns, new services, demonstrations projects, and other pilot projects.
